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SALTWATER TACKLE FRESHWATER TACKLE FISHING ACCESSORIES OUTDOOR FISHING WEAR
 
 

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Untitled Document Customer Service Information


Contact Us


Phone:
1 631-539-6994
9:00am - 5:00pm EST Closed Monday & Tuesday

Email:
CustomerService@TackleFishing.com

Mail:
Tackle Fishing
939 Montauk Highway
West Islip, NY 11795
United States of America


Common FAQ

Orders Qualifying for Free Shipping/Insurance & Handling
Low Prices, Guarantee & Price Match
Secure Shopping Guarantee Bonded
Payment Methods Accepted online
Place An Order "Other then online"
Return/Exchange Policy
Manufacturer Warranty
Cancel an order
Sales Tax














Orders Qualifying for Free Shipping, Handling and Insurance

*Free shipping & handling on all new merchandise orders over $150...excludes Auction, Clearance, Limited Specials, Oversized and Heavier Items, and ground service to AK & HI.

Delivery options and estimated ship times in business days:

 Ground Service
for all new merchandise orders over $150.00*
(Excludes clearance & auction items.)
(3 to 7 business days)
FREE


* Important Shipping & Handling Information:

  • Orders under $150.00 may ship US Mail, unless 2-Day, Next Day or Saturday Delivery option is selected.
  • Guam, Puerto Rico, Virgin Islands, military APO/FPO and PO Box orders are shipped via USPS only. Fishing rods over 7'6" are not permitted.
  • Orders received after 10 AM EST will ship the next business day in most cases, but could take up to five business days.
  • Next day delivery orders must be confirmed by 10 AM EST Monday through Friday and orders confirmed on Friday after 10 AM EST will ship Monday and arrive Tuesday.
  • The warehouse does not ship on Christmas Day, New Years Day, Memorial Day, Fourth of July, Labor Day and Thanksgiving.
  • No express delivery to Alaska, Hawaii, military APO/FPO addresses, or P.O. Boxes.
  • Auction and Clearance items are charged the standard shipping charges.
  • Not all items can be shipped Express Delivery (Next day, two day or Saturday delivery).

 

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Low Prices, Guarantee

At TackleFishing.com, our low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than ours on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match.

You may be eligible for a price-match if your request meets the following conditions:

  • Our Low Price Guarantee is valid only for qualified Internet retailers. Qualified internet retailers must be listed on the manufacturer's website.
  • The Internet retailer must have the identical product in-stock and the product is priced accurately.
  • Price match requests must be submitted prior to placing an order.
  • Our Low Price Guarantee is valid for only one price match per order and is limited to up to Six (6) of the same product, shipped to the same address.
  • We only price match USA retailers and websites.

When requesting a price match, please be aware that prices will be compared on the following criteria:

  • Prices are compared by item and include the product price, applicable taxes, plus shipping & handling charges when calculating the competitor's total price.
  • Our Low Price Guarantee does not apply when you use coupons, promotional offers, or product-bundle pricing on the order.
  • Our Low Price Guarantee does not apply to non-USA Warranted products or gray market items on our site. 'Gray' products are purchased overseas by some retailers for unauthorized and unsupported resale in the United States.
  • Our Low Price Guarantee excludes closeout specials, auction items, clearance items, refurbished or used products, special orders, special 'club member' pricing, products subject to a no return policy and incorrect pricing that is the result of a typographical error or omission.
  • Our Low Price Guarantee does not apply in our Clearance sections.
  • Our Low Price Guarantee does not apply to products that have not been released/shipped by the manufacturer, newly released products, or products in a backorder status or on restrained supply from the manufacturer.
  • We are sorry, we are unable to match prices for orders shipping to Canada or Internationally.
  • The Low Price Guarantee is subject to change at any time.

Apply for a Price Match

In most cases we can match the pricing submitted by a customer due to large buying power and inventory volume. However, when the price request goes below our cost we will not honor the lower pricing because it is usually the result of unethical selling practices such as:

  • Retailers selling gray market items, which are items that have been manufactured for overseas distribution. These items can be purchased at lower prices but they do not carry the USA manufacturer warranty, instruction manuals are in a foreign language and the camera may not have the same features.
  • Retailers that offer considerably lower prices online but charge exorbitant shipping, handling and insurance charges.
  • Retailers that employ bait and switch tactics. These unethical retailers show considerably lower prices online and then contact you by telephone and try to force you to buy additional overpriced accessory kits and warranties, or tell you the item is out of stock or discontinued and try to sell you a different product entirely.
  • Retailers that specialize in the sale of discontinued or refurbished products or products that have been purchased in distressed condition and represent those products as new.
  • Retailers that are not Manufacturer Authorized Online Resellers, which can result in the product not being under warranty and thus being sold at lower prices.

    The competitor's pricing must be their advertised price. Price 'quotes' will not be accepted.

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Secure Shopping Guarantee

The Secure Shopping Guarantee protects you while you shop at TackleFishing.com, so that you never have to worry about credit card safety. When shopping at TackleFishing.com online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than TackleFishing.com. This makes online buying as secure as purchasing by telephone.

We guarantee that every transaction you make at TackleFishing.com will be 100% safe. We are a bonded company backed by $25,000.00 in protection per transaction.

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Payment Methods

We gladly accept Visa, MasterCard, American Express and Discover, PayPal®, personal checks, and money orders.

Credit and Debit Cards:
We do not charge your card until your order is shipped.

When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.

If your order is canceled, the financial institution that issued your card determines the time required to remove the authorization. The authorization will automatically expire based on the type of card used for payment. The following is the estimated period of time from the point of authorization to automatic expiration of the authorization for common methods of payment.

Payment TypeTime Required
Debit or check cards - depends on bank
Visa/MasterCard - depends on bank
Discover
American Express
24-72 hours
7 - 14 days
30 days
30 days

If your order is backordered or the item does not ship by the time the authorization automatically expires, another authorization will be required at the time the merchandise ships. If you need more information, please call your bank or credit card company

Personal Checks and Money Orders:
We also accept personal checks and money orders. Please note that payment via check or money order can delay your order up to 15 days.

Pay by Check
If you would prefer to pay with a paper check or money order, please mail to:

Tackle Fishing
939 Montauk Hwy
West Islip, NY 11795

Please note: Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Services Charges, may be debited electronically from your account.

If a refund is due, you will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund.

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Are there alternative ways to place an order, other than online?

If you would prefer to place an order by phone, we can be reached at the below.

1-631-539-9422
9:00AM-6:00PM EST

You may also send your orders to:

Tackle Fishing
939 Montauk Hwy
West Islip, NY 11795

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Return/Exchange Policy

Our goal is to make sure you receive the best value of every purchase you make at TackleFishing.com We want to be your number one choice for boating and fishing products.

Our unconditional guarantee:
If for any reason you are not completely satisfied with a product, simply return it within 10 days to TackleFishing.com for a no hassle return.

RETURN REQUIREMENTS:

  • Returned products must be in brand new, mint condition.
  • Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
  • Any Blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.
  • If free shipping was used, shipping charges will have to be paid to us.
  • SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
  • Please note we do not accept returns on International purchases at this time.

If the item being returned does not meet the above conditions, has been opened or shows signs of wear the return may be refused and returned to you or you may be charged a 25% restocking fee.

Returns must be received by TackleFishing.com within 7 calendar days after notifying TackleFishing.com of intent to return. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.

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Manufacturer Warranty

All new products purchased on TackleFishing.com are supplied with original manufacturer warranties.

Cancel an order

We are committed to shipping your order as quickly as possible. In the event that you wish to cancel this order, the cancellation must take place within 12 hours from the time the order was placed. We are unable to cancel your order after this time period because your order is already in the fulfillment process. Please call us right away or email us at cancel@tacklefishing.com. Most orders are shipped within 12 hours after being placed. If your order has already been shipped, simply refuse the order upon delivery.

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Sales Tax

We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations (New York, United States). For customers in this state, a 8.625% sales tax will be added to your order.

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RETAIL LOCATION

Tackle Fishing TM
939 Montauk Highway
West Islip , New York 11795 U.S.A.

ONLINE CUSTOMER SERVICE

Track your Order

Email Us: CustomerService@TackleFishing.com
Call Us: +1-631-539-6994 9:00AM-5:00PM EST
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