Untitled Document
Customer Service
Information
Contact Us
Phone:
1 631-539-6994
9:00am - 5:00pm EST Closed Monday & Tuesday
Email:
CustomerService@TackleFishing.com
Mail:
Tackle Fishing
939 Montauk Highway
West Islip, NY 11795
United States of America
Common FAQ
Orders Qualifying for Free Shipping/Insurance & Handling
Low Prices, Guarantee & Price Match
Secure Shopping Guarantee Bonded
Payment Methods Accepted online
Place An Order "Other then online"
Return/Exchange Policy
Manufacturer Warranty
Cancel an order
Sales Tax
Orders Qualifying
for Free Shipping, Handling and Insurance
|
*Free shipping
& handling on all new merchandise orders over $150...excludes Auction,
Clearance, Limited Specials, Oversized and Heavier Items, and ground service
to AK & HI.
Delivery
options and estimated ship times in business days:
Ground
Service
for all new merchandise orders over $150.00*
(Excludes clearance & auction items.)
(3 to 7 business days)
|
FREE |
* Important Shipping & Handling Information:
- Orders
under $150.00 may ship US Mail, unless 2-Day, Next Day or Saturday Delivery
option is selected.
- Guam,
Puerto Rico, Virgin Islands, military APO/FPO and PO Box orders are
shipped via USPS only. Fishing rods over 7'6" are not permitted.
- Orders
received after 10 AM EST will ship the next business day in most cases,
but could take up to five business days.
- Next day
delivery orders must be confirmed by 10 AM EST Monday through Friday
and orders confirmed on Friday after 10 AM EST will ship Monday and
arrive Tuesday.
- The warehouse
does not ship on Christmas Day, New Years Day, Memorial Day, Fourth
of July, Labor Day and Thanksgiving.
- No express
delivery to Alaska, Hawaii, military APO/FPO addresses, or P.O. Boxes.
- Auction
and Clearance items are charged the standard shipping charges.
- Not all
items can be shipped Express Delivery (Next day, two day or Saturday
delivery).
|
Back
to To
Low Prices, Guarantee
|
At TackleFishing.com,
our low price guarantee assures you that you are getting a competitive,
low price. If you find a price lower than ours on the Internet, and you
meet the eligibility requirements listed below, you may qualify for a
price match.
You may be
eligible for a price-match if your request meets the following conditions:
- Our Low
Price Guarantee is valid only for qualified Internet retailers. Qualified
internet retailers must be listed on the manufacturer's website.
- The Internet
retailer must have the identical product in-stock and the product is
priced accurately.
- Price
match requests must be submitted prior to placing an order.
- Our Low
Price Guarantee is valid for only one price match per order and is limited
to up to Six (6) of the same product, shipped to the same address.
- We only
price match USA retailers and websites.
When requesting
a price match, please be aware that prices will be compared on the following
criteria:
- Prices
are compared by item and include the product price, applicable taxes,
plus shipping & handling charges when calculating the competitor's total
price.
- Our Low
Price Guarantee does not apply when you use coupons, promotional offers,
or product-bundle pricing on the order.
- Our Low
Price Guarantee does not apply to non-USA Warranted products or gray
market items on our site. 'Gray' products are purchased overseas by
some retailers for unauthorized and unsupported resale in the United
States.
- Our Low
Price Guarantee excludes closeout specials, auction items, clearance
items, refurbished or used products, special orders, special 'club member'
pricing, products subject to a no return policy and incorrect pricing
that is the result of a typographical error or omission.
- Our Low
Price Guarantee does not apply in our Clearance sections.
- Our Low
Price Guarantee does not apply to products that have not been released/shipped
by the manufacturer, newly released products, or products in a backorder
status or on restrained supply from the manufacturer.
- We are
sorry, we are unable to match prices for orders shipping to Canada or
Internationally.
- The Low
Price Guarantee is subject to change at any time.
Apply
for a Price Match
In most
cases we can match the pricing submitted by a customer due to large buying
power and inventory volume. However, when the price request goes below
our cost we will not honor the lower pricing because it is usually the
result of unethical selling practices such as:
|
Back
to Top
Secure Shopping
Guarantee
The Secure Shopping
Guarantee protects you while you shop at TackleFishing.com, so that you never
have to worry about credit card safety. When shopping at TackleFishing.com online,
you can shop with confidence.
When making your
purchases on our secure server, you are protected by Secure Socket Layer (SSL)
technology. By using SSL technology, your order information is encrypted to
avoid the decoding of that information by anyone other than TackleFishing.com.
This makes online buying as secure as purchasing by telephone.
We guarantee that
every transaction you make at TackleFishing.com will be 100% safe. We are a
bonded company backed by $25,000.00 in protection per transaction.
Back
to Top
Payment Methods
We gladly accept
Visa, MasterCard, American Express and Discover, PayPal®, personal checks,
and money orders.
Credit and Debit Cards:
We do not charge your card until your order is shipped.
When you place an online order, we authorize your credit/debit card to make
sure sufficient funds are available. The financial institution places a hold
on funds equal to your order total until the order is fulfilled. This hold will
also apply to any items backordered until items come into stock and are shipped.
If your order is canceled, the financial institution that issued your card determines
the time required to remove the authorization. The authorization will automatically
expire based on the type of card used for payment. The following is the estimated
period of time from the point of authorization to automatic expiration of the
authorization for common methods of payment.
Payment
TypeTime Required
|
Debit or check cards - depends on bank
Visa/MasterCard - depends on bank
Discover
American Express
|
24-72
hours
7 - 14 days
30 days
30 days |
If your order is
backordered or the item does not ship by the time the authorization automatically
expires, another authorization will be required at the time the merchandise
ships. If you need more information, please call your bank or credit card company
Personal
Checks and Money Orders:
We also accept personal checks and money orders. Please note that payment via
check or money order can delay your order up to 15 days.
Pay by Check
If you would prefer to pay with a paper check or money order, please
mail to:
Tackle Fishing
939 Montauk Hwy
West Islip, NY 11795
Please note: Checks returned unpaid by your financial institution are subject
to a Service Charge of $25 or the maximum allowed by law. Checks returned for
insufficient or uncollected funds, together with Services Charges, may be debited
electronically from your account.
If a refund is due, you will be refunded in the same method in which you paid
for the merchandise originally. If a check refund is due, please be advised
that it may take up to 30 days to receive your refund.
Back
to To
Are there alternative
ways to place an order, other than online?
If you would prefer
to place an order by phone, we can be reached at the below.
1-631-539-9422
9:00AM-6:00PM EST
You may also send
your orders to:
Tackle Fishing
939 Montauk Hwy
West Islip, NY 11795
Back
to Top
Return/Exchange
Policy
Our goal is to
make sure you receive the best value of every purchase you make at TackleFishing.com
We want to be your number one choice for boating and fishing products.
Our unconditional
guarantee:
If for any
reason you are not completely satisfied with a product, simply return it within
10 days to TackleFishing.com for a no hassle return.
RETURN REQUIREMENTS:
- Returned products
must be in brand new, mint condition.
- Items must be
in the original, undamaged manufacturer's packaging with all packaging materials,
including instruction booklets, packing inserts, plastic bags, and the blank
warranty cards. The manufacturer's labeled packaging must be enclosed within
a new shipping carton.
- Any Blister
packed items or products that come in hard plastic wrap can only be returned
if unopened and in original condition.
- If free shipping
was used, shipping charges will have to be paid to us.
- SHIPPING AND
HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
- Please note
we do not accept returns on International purchases at this time.
If the item being
returned does not meet the above conditions, has been opened or shows signs
of wear the return may be refused and returned to you or you may be charged
a 25% restocking fee.
Returns must be
received by TackleFishing.com within 7 calendar days after notifying TackleFishing.com
of intent to return. After the return period has expired, please contact the
manufacturer to resolve any problems with your equipment.
Back
to Top
Manufacturer Warranty
All new products
purchased on TackleFishing.com are supplied with original manufacturer warranties.
Cancel an order
We are committed
to shipping your order as quickly as possible. In the event that you wish to
cancel this order, the cancellation must take place within 12 hours from the
time the order was placed. We are unable to cancel your order after this time
period because your order is already in the fulfillment process. Please call
us right away or email us at cancel@tacklefishing.com.
Most orders are shipped within 12 hours after being placed. If your order has
already been shipped, simply refuse the order upon delivery.
Back
to Top
Sales Tax
We are not required
to collect sales and use tax on deliveries throughout the US, except where we
have business locations (New York, United States). For customers in this state,
a 8.625% sales tax will be added to your order.
Back
to Top
|